GETTING ANSWERS IN MINUTES, NOT DAYS.
WHAT A SIMPLE IDEA.

ADVOCACY AND EDUCATION

Despite the trend toward "simplifying" life, the world of benefits just seems to get more complex each year. New requirements. Industry changes. Legislative impacts. Shifting retirement trends. Employees today need more than an insurance card and a list of doctors; they need a rule book.

Making benefits make sense is our job. In fact, our Advocacy and Education Program is a key element in our service offerings. Our dedicated team members are ready to speak directly with employees about any issue - from a puzzling bill to confusion about plan options. Yet before those questions ever arise, we work closely with our clients to develop comprehensive informational materials, online portals - and even in-person educational events - to ensure members feel comfortable with their plan and aware of their resources.

Thorbahn knows that employees who are confused by their options, frustrated by insurance matters, or feeling helpless about health concerns cannot be fully productive. When they make a request for help, we make it our responsibility to respond - quickly and accurately - to get them off the phone, off the Web, and on with their jobs. And that's a decided benefit to all.